Website privacy

Information we collect and why

Information you provide. When you contact us, we receive your name, email address, company if you provide one, and your message. We use this information to answer your inquiry and provide the information or services you request. The contact form identifies required fields; without them, we cannot send or respond to your message. Please do not include passwords, payment details or other sensitive information in a message.

Information collected automatically. Our website and its service providers receive information such as your IP address, browser and device information, pages requested, the referring website and the time of your visit. We use this information to deliver the site, troubleshoot problems, and detect and investigate fraud, misuse and security incidents.

We also use your country to determine whether basic website statistics are enabled. We do not add your country or IP address to those statistical reports. The retention section explains how long the different types of information are kept.

Website statistics

We use summary information about visits to public pages, broad referral sources and campaigns, and clicks on PlannerX links to improve this website. For example, it helps us understand which pages are useful and whether visitors arrive from a search engine or a link on another website.

These statistics are not linked to your PlannerX account and are not used for advertising or personalised marketing. They do not include your name, email address or the contents of forms. We do not use tracking cookies to recognise you across visits for these statistics.

Your privacy choices

Use Privacy choices in the footer to turn website statistics on or off at any time. We remember this choice in the browser where you make it. Statistics may be off by default depending on where you visit from. We also turn them off when your browser sends a Global Privacy Control or Do Not Track signal.

Turning statistics off stops future statistical collection from that browser; it does not remove earlier summary totals. This choice does not prevent you from using the website. Information needed to deliver and protect the site, or respond to a message you send us, is handled separately.

You can also manage cookies and stored preferences in your browser settings. Clearing browser storage removes your saved choice, so you may need to set it again. Blocking security cookies may affect some forms.

How long we keep information

Website statistical reports are normally kept for about three months. Routine deletion may take additional time. Your saved privacy choice remains in your browser until you change it or clear your browser storage.

We keep correspondence while handling your request and for related business or legal needs. The appropriate period depends on the nature of the inquiry, any ongoing service relationship, and applicable recordkeeping requirements.

Our hosting provider currently retains website access logs for the lifetime of our hosting service. Records preserved for a security investigation or legal requirement may be kept longer. Turning website statistics off does not delete these separate records.

Your privacy rights and how to contact us

Serenexis LLC, an Oregon limited liability company, is responsible for the personal information described in this notice.

Depending on where you live and the law that applies, you may have rights to access or obtain a copy of your personal information, correct it, request deletion, or object to or restrict certain uses. You may also have a right to withdraw consent where we rely on it, without affecting earlier lawful use, and to complain to your local privacy regulator. We will not discriminate against you for exercising applicable privacy rights.

To ask a privacy question or make a request, use our Contact page and identify it as a privacy request. You may also ask about information associated with a PlannerX account. We may need to verify your identity or an authorised representative’s authority before providing or deleting personal information. Please do not send your password.

Legal notices and written privacy requests may be sent to: